Hammerton Customer Agreement

Ordering Information

To place an order, contact your Hammerton sales representative via email or our main office line. Call 801-973-8095 for general questions or to reach your sales representative.

Our regular business hours are 8:00 AM - 4:30 PM Mountain Standard Time, Monday - Friday.

Open Account: The Hammerton Customer Agreement must be signed and on file to open an account. For your account to stay active, you must place a minimum of one order per year.

Quote Response: Hammerton will use our best efforts to return all requests for quotation within 2-3 business days.

Purchase Order: Customer orders will be accepted in written form on the buyer's letterhead.

• Orders can be sent via email or mail.
• Verbal orders will not be accepted.
• Orders are not valid until:
  • Hammerton has received full payment or 2/3 deposit on approved accounts.
  • All product details have been finalized.
  • Custom drawings have been signed and approved.

Sales Order: The sales order is a binding agreement between the customer and Hammerton, Inc. and supersedes all prior oral or written statements. It is the customer's responsibility to review the sales order to verify accuracy.

Lead Times & Production Schedules

Hammerton products are manufactured in North America and built to order.

• Lead times can fluctuate depending on demand and supply chain. Current lead times are available by contacting your Hammerton sales representative.
• Orders are placed in ship schedules on a 'first come, first served' basis that is determined by the receipt of the deposit and finalization of all product details.
• Hammerton will use our best efforts to ship products on or before their scheduled date unless the customer is notified otherwise.

Payment Terms

• Approved accounts can place an order with a 2/3 deposit with the balance due prior to shipment. Payment can be made with check, cash, credit card, ACH, or bank wire transfer. No shipments will be made until the balance and freight have been paid in full.
• Returned checks will be charged a $35 return check fee.
• Payments made with a credit card will be subject to a 3% convenience fee. We accept Visa, MasterCard, Discover, and American Express.

Shipping

• All shipments are F.O.B. factory.
• All shipping charges are prepaid.
• All shipments sent to a Receiving & Consolidation company need to have a signed Receiving and Consolidation Agreement on file before shipment.
• All third-party shipping requests are handled as a will call.
• If the ship-to address has restrictions that require special delivery instructions, please notify your sales rep prior to shipping. Customer may be subject to additional fees. Examples include:
  • Delivery time restrictions.
  • Narrow streets, unsuitable for a delivery truck.
  • Petite door frame, hallway, elevator dimensions, etc.
• Any ship-to-address changes made to an order after the product has been packed will result in a $250 change fee to cover the freight carrier cost. If changes are required after the product ships it will be considered based on the freight carrier's procedures.

Packaging

• Packaging and crating are included in the price of the product.
• Any special packaging or crating requirements will be priced separately.
• Crated items will require tools to open.

Will Call

• Will call is available for products manufactured at our Salt Lake City, UT factory. Products manufactured outside of Utah will not have the option available.
• All will call shipments must be specified at the time of the order.
• All will call shipments will incur a handling fee.
• Orders totaling $0-$2,499 will be subject to a $50 fee.
• Orders totaling more than $2,500+ will be subject to a $100 fee.
• The state of Utah considers all will call shipments as intra-state commerce, and are subject to Utah sales tax, unless the customer has a valid Utah sales tax exemption certificate.

3rd Party Shipments

• Third-party freight options are available for products manufactured at our Salt Lake City, UT factory. Products manufactured outside of Utah will not have the option available.
• All third-party shipments must be specified at the time of the order.
• All third-party shipments will incur a dock fee and handling fee.
• A dock fee of $250 will be assessed.
• Orders totaling $0-$2,499 will be subject to a $50 handling fee.
• Orders totaling more than $2,500 will be subject to a $100 handling fee.
• The state of Utah considers all third-party shipments as intra-state commerce, and are subject to Utah sales tax unless the customer has a valid Utah sales tax exemption certificate.

Change Order

• A Change Order made after sales order acknowledgement and prior to production will be assessed a $50 per fixture change order charge.
• Change Orders on custom products may require a re-bid which may result in pricing change.
• Changes made after production begins will be allowed and priced on a case-by-case basis.
• Change Orders will affect ship dates.

Cancellations

• Cancellations are approved on a case-by-case basis.
• If approved:
  • Standard Hammerton Studio Items cancelled before production begins will be assessed a $65 processing fee.
  • Items cancelled after production has begun will be charged a 30% restocking fee.
  • Custom Items: Cancellation made prior to production will be assessed a 30% charge. Cancellations will not be accepted after production has begun.

Claims/Returns

If there is a problem with your order, please contact your Hammerton sales representative immediately at (801) 973-8095. All returns require a Return Merchandise Authorization (RMA) and must be pre-approved by our CEO.

Return Requests

• Hammerton product is not returnable.
• Returns are accepted on a case-by-case basis and upon approval from the CEO. Returns are subject to a 30% restocking fee, cancellation fee and any applicable shipping or repair charges.
• Heritage Brand, Signature Brand and Custom products are non-returnable.
• Returns will not be accepted on items three (3) months after the ship date.
• Returns will not be accepted on items that have already been installed.
• Reimbursement for a return will not be paid until the item is returned, fully inspected, and found to be in perfect condition.

Refused/Unauthorized Returns

• Packages “refused” upon delivery for return to Hammerton will be billed for return freight.
• Merchandise shipped back to Hammerton without approval from the CEO will not be accepted for credit.
• All unauthorized packages will be sent back, and your account will be billed for the out-going freight.

Defective/Damaged Items

• Any external evidence of loss or damage must be noted on the freight bill or express receipt and signed by the carrier's agent. Failure to adequately describe such external evidence of loss or damage may result in the carrier refusing to honor a damage claim.
• The contents of a package may be damaged in transit even though the carton may not show external damage.
• If damage is suspected, do not destroy, or dispose of carton and/or packing materials until authorized by Hammerton.

Shipping Claims

• Claims for prepaid shipping, loss, or damage will be processed by Hammerton. Customers must notify the Hammerton sales representative or Customer Service Manager within 5 business days of the delivery date.
• All claims for third-party shipping, loss, or damage are the full responsibility of the customer.

Storage

• Items stored by Hammerton beyond 30 days of the original ship date will be assessed a storage fee equal to 1% per month of the order total with a minimum charge of $75.00 per month.
• Orders left at Hammerton for more than 120 days, without a storage agreement, may be returned to stock and resold.

State Sales & Use Tax

Hammerton must currently collect sales & use tax for orders shipped to any state where we currently have a Nexus requirement unless we are provided with a signed and completed sales tax exemption certificate in the name of the purchaser, for the state in which the transaction occurred. This will be in the state that the shipment will be delivered to or the state of Utah for will call or other third-party shipment arrangements.

• States may be added as required by law.
• Notifications of additional states will be provided at the time of the order placement.

Warranty Claims

Please review the Hammerton Limited Warranty.

• No return of merchandise will be accepted without prior written authorization.